November 17, 2015

The 2015 session of the Beyond Best in Class program offered through the IBAO has begun!

The focus of the BBiC program is to encourage brokers to ‘change the way they think’ about their employees, clients, insurance company partners and day to day business operations.  Topics include Customer Engagement, Brand Health Check, Performance Management Metrics and Mentorship.

Facilitated by Alex Gallacher of ENGAGE HR alongside Bill Morris of Navicom, there is a great turnout this year and we are looking forward to some insightful conversations! We hope everyone can take away some great ideas and are able to make some positive changes to their brokerages.